FAQs
1. Do you ship worldwide?
Yes! We offer worldwide shipping to most countries. If your location is eligible, shipping options will appear at checkout.
2. How long does delivery take?
Our typical delivery window is 2–3 business days, depending on your location and the product’s demand. International deliveries may take slightly longer due to customs processing.
3. How long does order processing take?
Order processing usually takes 1–3 business days. During peak times, processing may take a little longer.
4. How can I track my order?
Once your order is shipped, you’ll receive an email containing your tracking number and a link to track your package.
5. I made a mistake with my shipping address. Can I change it?
If your order has not yet been shipped, we can update your address.
Please contact us as soon as possible at our support email.
6. What is your return policy?
We offer returns within 30 days of receiving your item.
Items must be unused and in original packaging.
(See our full Return Policy for details.)
7. My item arrived damaged — what should I do?
Please email us with:
- your order number
- photos of the damaged item
- photos of the packaging
We will issue a replacement or refund according to our policy.
8. Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, if the order has already shipped, cancellation may not be possible.
9. Do you accept exchanges?
Yes, in most cases we can offer an exchange if the item is defective or damaged.
Contact support for assistance.
10. Will I have to pay customs fees?
Some international orders may incur customs, import duties, or local taxes. These charges are the buyer’s responsibility and vary by country.
11. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
12. My tracking shows “delivered” but I didn’t receive anything.
This can happen due to:
- delivery to a mailbox
- delivery to a neighbor
- pickup at the local post office
Please check around your residence and contact your local carrier. If you still can’t locate the package, contact our support team.
13. Do you offer refunds?
Yes. If your product arrives damaged, faulty, or not as described, we can issue a refund. Conditions apply — see our Return Policy.
14. Who do I contact for support?
You can reach us anytime through our Contact Us page or via email. We typically reply within 24–48 hours.